Hi Sarah,

My name is [name] and [title] here at The Bump. Thanks for contacting us, and we'll do everything we can to restore your photos.

We recently made a change to our app that involves how it stores photos. Please try logging out and logging back in:

1. tap "More" (on the bottom right of the screen)
2. tap "My Account"
3. scroll down, and tap "Log Out"
4. then log back into the app as normal

You should now be able to see your photos again, but please let me know if it doesn't work out. We know how important your photos are to you, and we're very sorry about this problem. Thanks again for reaching out!

best,
[name]

[full name, title]
TheBump.com | TheKnot.com | TheNest.com
[email]

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